Shipping policy
Shipping Policy
Last updated: 01 May 2026
At SealPup, we want your order to reach you quickly and safely. Below you'll find everything you need to know about how and when we ship.
Where We Ship
We currently ship to addresses within the United States.
Order Processing
Once your order is placed, our warehouse prepares and dispatches it within 1–3 business days. Orders are processed Monday to Friday, excluding weekends and US public holidays.
You'll receive a confirmation email when your order is placed, and a second email with tracking details once it has been handed over to the courier.
Please note that orders placed late in the day, over the weekend, or on a public holiday will begin processing on the next business day.
Delivery Times
For UK orders, estimated delivery is 5–7 business days from the date of dispatch.
This means that, in total, you can typically expect to receive your order within approximately 6–10 business days from the time you place it (1–3 days processing + 5–7 days delivery).
Please note these are estimated delivery times. While we do everything we can to get your order to you on time, delivery times are not guaranteed and may occasionally be affected by factors outside our control, such as courier delays, busy periods, or adverse weather.
Shipping Costs
- Standard UK shipping is free
Order Tracking
Once your order has been dispatched, you'll receive an email containing a tracking number and a link to follow your parcel's journey. Please allow up to 24 hours for tracking information to become active.
If you haven't received tracking details within 5 business days of placing your order, please check your spam folder, then contact us at support@sealpup.com and we'll be happy to help.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct and complete at checkout. We cannot be held responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address error, we'll contact you to arrange redelivery, which may incur an additional shipping charge.
Lost, Delayed, or Damaged Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at support@sealpup.com with your order number and we'll investigate with the courier on your behalf.
If your order arrives damaged, please email us within 7 days of delivery with your order number and a photo of the damage, and we'll make it right in line with our [Returns & Refunds Policy].
Missed Deliveries
If you're not available when the courier attempts delivery, they will usually leave a card with instructions for redelivery or collection, or attempt delivery again. Please follow the courier's instructions to arrange receipt of your parcel.
Contact Us
If you have any questions about shipping or your order, we're here to help:
SealPup
Email: support@sealpup.com