Refund policy
Returns & Refunds Policy
Last updated: 01 May 2026
At SealPup, your child's comfort and your peace of mind come first. We're so confident your little one will love their goggles that we back every order with a 90-Day Happiness Guarantee.
90-Day Happiness Guarantee
You have a full 90 days from the date of delivery to decide if SealPup is right for you. If you or your child aren't completely happy, you can return your goggles for a refund — even if they've been opened, worn, or used in the pool. No stress, no complicated conditions.
We're able to offer this because we stand behind the quality and comfort of our goggles. We simply ask that returns are made within the 90-day window and that you contact us first so we can help.
How to Start a Return
- Email us at support@sealpup.com with your order number and a quick note about why you're returning.
- We'll reply within 1-2 business days with simple return instructions and the return address.
- Pop the goggles back in the post, and we'll take care of the rest.
Your Legal Rights (UK)
This guarantee is offered in addition to your statutory rights and does not affect them. As a UK customer, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, and under the Consumer Rights Act 2015 you are entitled to a remedy if goods are faulty, not as described, or not fit for purpose.
Faulty or Damaged Items
If your goggles arrive faulty or damaged, we'll sort it out straight away at no cost to you. Just email support@sealpup.com with your order number and a photo of the issue, and we'll arrange a free replacement or full refund — including any return postage.
Return Shipping Costs
- Faulty, damaged, or incorrect items: We cover all return shipping costs.
- Change-of-mind or guarantee returns: Return postage is the customer's responsibility unless required otherwise by law. We recommend a tracked service, as we can't be responsible for items lost on their way back to us.
Refunds
Once we receive your return, we'll email you to confirm. Approved refunds are processed to your original payment method within 5–10 business days. It may take a little extra time for your bank or card provider to post the refund to your account.
Original shipping charges are non-refundable, except where the item is faulty, damaged, or incorrect.
Exchanges
Need a different colour or size? Email us at [email] and we'll do our best to arrange an exchange, subject to availability.
Contact Us
SealPup
Email: support@sealpup.com
[Business address, if displayed]
We're a small team that genuinely cares — if anything's not right, just reach out and we'll make it right.